We are excited to announce that our Online Reputation Management (ORM) strategy is now operational with Reputation.com and our team trained to address reviews. Our Reputation Score needs TLC in some regions, and proactively managing it will yield positive results in fairly short order. Reputation.com is critical to helping us quickly assess where we need fine tuning in our patient care experiences. The processes we’ve implemented to address negative reviews will help us turn unhappy patients to happy patients – which happens more often than not. We also expect to see many more positive reviews coming our way, much like we did with Vitalogy Skincare when we launched our ORM strategy in Texas. We have a Star Ratings score there of 4.8 out of 5 and a Reputation Score of 759, well above the industry average of 348. That’s our goal – above industry average Reputation Scores all across the country and with your collaboration we will get there!
Bend Dermatology’s Fridolin Hoesly and Bend DermaSpa have been voted Best of Bend by Bend Lifestyle 2018 Readers’ Choice.
Vitalogy Skincare’s Harker Heights location has been voted Best of Central Texas 2018 by the Killeen Daily Herald.